1. Returns Eligibility We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return, subject to the conditions outlined in this Return Policy. Please note that certain products may be excluded from our return policy due to hygiene reasons or other specific considerations. Any such exclusions will be clearly stated on the product page.
  2. Return Process To initiate a return, please follow these steps:
  • Contact our customer support within three days from the date of delivery to inform us of your intention to return the product.
  • Provide us with your order details, including the order number, product name, and reason for the return.
  • Wait for our customer support team to review your request. We may ask for additional information or provide you with further instructions.
  • Once your return is approved, we will provide you with a return authorization and instructions on how to proceed.
  • Pack the product securely in its original packaging or a suitable alternative. Include all original accessories, manuals, and any other items that came with the product.
  • Ship the product back to us using a traceable shipping method. You will be responsible for the return shipping costs unless otherwise stated.
  • Please retain proof of shipment until the return is processed.
  1. Return Conditions To be eligible for a return, the following conditions must be met:
  • The product must be in its original condition, unused, and undamaged.
  • All tags, labels, and protective packaging must be intact and attached to the product.
  • The return must be initiated within the specified timeframe.
  • The return must comply with any additional conditions specified for specific products or categories.
  1. Refund Process Upon receiving and inspecting the returned product, we will process your refund in accordance with our refund policy. Please note that it may take some time for the refund to be reflected in your original payment method, depending on the processing time of the payment provider.
  2. Refund Methods Refunds may be issued in the following forms:
  • Store credit: The refunded amount will be credited to your account on our Website and can be used for future purchases.
  • Original payment method: The refunded amount will be credited back to the original payment method used during the purchase.
  1. Non-Returnable Items The following items are generally non-returnable:
  • Personalized or custom-made products.
  • Perishable goods or items with an expiration date.
  • Digital products or downloadable content.
  • Products specified as non-returnable on the product page.
  1. Damaged or Defective Products If you receive a damaged or defective product, please contact our customer support immediately. We will guide you through the return process and ensure a replacement or refund is provided promptly, subject to our assessment of the issue.
  2. Exchanges At this time, we do not offer direct exchanges. If you wish to exchange a product for a different size, color, or variant, please follow the return process as outlined above and place a new order for the desired item separately.
  3. Modification of the Return Policy We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically.

Please note that this Return Policy applies to purchases made directly through our Website. If you have made a purchase through a third-party retailer, please refer to their return policy for further instructions.

If you have any questions or require assistance with your return, please contact our customer support.